Refund policy

Shipping, Returns & Refund Policy – Chronic Relief Co.

Effective Date: 15 August 2025

Our Comfort Guarantee

At Chronic Relief Co., we want you to feel confident and supported when shopping with us. We put care into every product, and we’re here to make sure you’re happy with your order.

If something isn’t right, we’ll do our best to make it right. Whether that’s a refund, exchange, or replacement.

Returns & Refunds Policy

✅ Eligibility

You may request a return within 30 days of receiving your order.

Items must be unused, in original condition, and in original packaging (where applicable).

Refunds or replacements are available for:

Items that arrive faulty, damaged, or incorrect

Items returned unused and in resalable condition

❌ Exclusions

Sale or clearance items (unless faulty).

Items that are not in original condition or show significant signs of use.

Returns requested after 30 days.

Sizing & Fit

Please carefully review the sizing information before purchasing. If you are unsure which size is right for you, we encourage you to contact us before placing your order and we will do our best to assist.

We cannot guarantee fit, as every person's body shape and measurements are different.

Items that have been stretched, damaged, torn, altered, or otherwise affected due to being worn when the incorrect size was selected are not eligible for a refund or replacement.

If an item does not fit, please discontinue use immediately and contact us for assistance. Continued use of an item that is clearly too small or too large may result in damage that is not covered under our returns policy.

 

📦 Return Shipping Costs

If your item is faulty, damaged, or incorrect, we’ll cover the return postage.

For all other approved returns, the customer is responsible for return postage.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

❗ Important Notes

We are not responsible for parcels delayed by Australia Post.

Please ensure your shipping address is correct at checkout, as we cannot refund or replace orders sent to an incorrect address entered by the customer.

Order Cancellations

We understand that sometimes circumstances change.

Orders may be cancelled before dispatch by contacting us as soon as possible.

If an order is cancelled after payment has been processed, a refund may be issued less any non-refundable transaction fees, including payment processing or Buy Now Pay Later provider fees (such as Afterpay), which are charged to us regardless of order fulfilment.

Buy Now Pay Later (Afterpay, etc.)

Orders placed using Buy Now Pay Later services (including Afterpay) are subject to non-refundable merchant fees.

In the event of a cancellation or refund request, these fees will be deducted from the refund amount.

Refunds will not include original transaction fees, which can range from 5–8% depending on payment method.

Order Cancellations & Admin Fees

Orders cancelled after payment has been processed may be subject to an administration and cancellation fee to cover non-refundable payment processing fees and administrative costs.

This fee will be deducted from any refund issued.

Buy Now Pay Later transactions (including Afterpay) incur higher non-refundable merchant fees.

Administration fees typically range between 5–8% depending on payment method.

📬 Contact Us

If you’d like to organise a return or have any questions, please reach out to us:
📧 hello@chronicreliefco.com.au
🌐 www.chronicreliefco.com.au.                Or via our online chat!